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the GO Concepts advantage

GO Concepts support and knowledgebase is available with a number of convenient resources, all here for you quickly and easily, 24 hours a day, 7 days a week.

Get answers to our most Frequently Asked Questions by clicking here.
See live demonstrations with tutorials of the most common steps.
Users click here, Resellers click here.

Hosted Exchange Support can be found by clicking here.
Log in using the full email address of the Exchange mailbox you are wanting to access along with its password. Please note, this is NOT your GO Concepts Control Panel username and password.

The Exchange support page has the following information:
- Exchange WebMail URL
- Email client settings
- Downloads for Outlook 2010 and Outlook:Mac 2011

View Resource Guides with how-to's and information.

  • End User Guide - Left Menu Skin (PDF | ZIP )
  • End User Guide - no menu and text based skin. (PDF | ZIP )
  • Reseller Guide (PDF | ZIP )

Can't find what you are looking for? For the QUICKEST response, follow these steps:

  1. Login to your control panel using the form at the top of every page.

  2. Click on the Support Center link (on the left if using the left menu skin, otherwise an icon on the main control panel page)

  3. Enter a Trouble Ticket with the details of the problem that you are having.

  4. A GO Concepts Support Technician will answer your support request as quickly as possible.

Friendly, Experienced SupportMost issues can be handled effectively online and should be attempted in that manner first.

If you are still in need of assistance, you can contact us at easily at
1-888-664-6938. Friendly and knowledgeable technicians are there to assist. Please have your GO Concepts username and password available.

 

 

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